Complaint management system
Complaints can cause high costs because of unnecessary long processing times, if the necessary processes are not properly integrated into your company’s workflow.
The hd-druckdialog's complaint management system prevents unnecessary delays. Complaints are registered and processed right where they accrue.
With the complaint management system, it does not matter if a complaint is registered by one of your customers or internally by an employee. Complaint-processing-time is shortened considerably, causes are revealed and prevented.
Features:
- Order complaints
- Supplier complaints
- Internal complaints
- Seamless integration into the already available toolkit
- Decentralized registration of data
Highlights:
- Automatic workflow
- To-Do Lists for all employees
- Automatic statistics & reports
- Fully integrated DMS